How we’re approaching COVID-19

Kaiser Permanente’s mission to improve the health of our members and communities is more important to us now than ever before. Through the incredible strength of our care teams, we’re committed to caring for you when you need us most.

Building on what we know

Treating infectious diseases is nothing new to our doctors and nurses. And since mid-January, we’ve treated many COVID-19 patients, actively applying our learnings as the pandemic evolves. We’re also working closely with the Centers for Disease Control and Prevention (CDC) and federal, state, and local agencies about the latest recommendations and guidance. Rest assured that your health is our top priority.

Keeping patients safe

We’re taking numerous steps to create a safe work and care environment, and we’re updating our procedures as we learn more about the virus. When you arrive at one of our medical facilities, you may be met at the door by a greeter, wearing mask and gloves, who will give you a mask to wear throughout your visit. We’ll have hand sanitizer for you to clean your hands. We’re limiting the number of people who enter buildings so that appropriate space between people (physical distancing) can be maintained. If someone is with you, we may request that they wait outside the building. Anyone who has COVID-19, or is suspected of having COVID-19, will be seen in an area away from other patients.

Cleaning facilities

A healthy environment is essential for the safety of our members, visitors, doctors, and employees. We have strict cleaning procedures in place to disinfect our facilities and prevent the spread of COVID-19.

Ensuring staff safety

Doctors and employees working with patients with suspected or confirmed COVID-19, or in areas with COVID-19 patients, wear a respiratory/surgical mask, disposable gowns, gloves, and protective eyewear (such as goggles or face shields).

Maintaining our inventory of critical supplies

We’re working around the clock to help make sure our facilities and staff are ready to provide high-quality care for our members. We’ve been carefully managing our resources for weeks to ensure we have adequate access to personal protective equipment (PPE) and medical supplies needed for the screening and treatment of patients with potential and confirmed COVID-19 infections.

As we screen more and more patients, our supply needs increase, so we’ve been working tirelessly to acquire additional supplies through traditional as well as innovative channels.

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